hi, i’m lucy,
Leadership Coach, Podcaster & Keynote Speaker, on a mission to change the face of leadership by empowering women in tech to be the most powerful versions of themselves! And to succeed in their leadership careers.
I established my business – a global Coaching Practice in 2018. This was after following my own journey with career challenges as a senior female IT manager as well as overcoming blockers and barriers that held me back.
A flavour of everything I learned and gained in my corporate career and the educational journey I embarked on my Coaching Practice represents my ambition and values in life: Empowering women to be a visionary as well as authentic. Leading with game-changing conversations, which are conversations with purpose. Embracing challenges and being courageous. Striving to defy outdated views.
Designing a better you: Today, tomorrow and your lasting legacy.
I am also Senior IT Manager at Virgin Media O2 – my mission is to identify and apply improvements across end to end processes in the business facing/ Service Delivery space 🚀.
The goal is to ensure that the key processes and procedures are streamlined and fit for purpose so teams can be: efficient, effective, and productive. Whilst reducing costs, increasing capabilities and deliver a great customer experience.
I don’t do this alone. I lead a taskforce where we collaborate, create and change procedures whilst driving a continual improvement mindset and culture.
career history & qualifications – bsc, actp & nlpea
Throughout my career, I have worked in a male dominated field. At times, I wasn’t taken seriously, suffered from imposter syndrome and stifled in my leadership approach. Yet, I have successfully navigated the career ladder where I became and continue to be an authentic leader.
I understand how the imprinted beliefs you hold and the environments you work in, can trigger behaviour that may hold you back and halt your progression.
Stepping into the corporate world after leaving university, I have had the opportunity to work in leading industries which includes high-end retail and banking. With a degree in Computing BSc, I started my career as a Junior Service Desk Analyst. At the age of 21, I was running a team of 20 male analysts. (Oh yes, there was some challenging’s). Then I worked my way up into a leadership role in Service Delivery and Process Improvement. My career has allowed me experiences in managing strategies, global teams and coaching. Additionally, I have been the founder and lead of internal female focused groups, supporting female team members to thrive – whilst aligning objectives and actions to the wider organisational goals.
Being a woman in tech, I have been the only female in the room. The pink dress, in the ocean of grey suits. I have presented to large and global groups, without prior notice. And, as cliché as this is – talked over and ignored in meetings.
So, you see, I know what it is like to grow and progress, along with, overcoming obstacles as you build your leadership career. I also know how it feels to aspire to step up to the next level but also, not being too sure on how to put one foot in front of the other.
To add to my corporate background and to what I believe is key, ethical and professional – I have a Professional Coaching Diploma ACTP with Full Circle Global. Specializing in Leadership Development. Full Circle Global are approved by the International Coaching Federation (ICF) as a training provider.
With this qualification, I became a member of the ICF Gold Standard Coaching Body, where I am working towards gaining ACC level accreditation. I aim to gain this by January 2022.
In addition, I also have a Neuro Linguistic Programming (NLP) Practitioner & Coaching qualification accredited by NLP Association of Excellence. Additionally, I have a Cognitive Behaviour Therapy (CBT) diploma which was awarded by Renaissance Therapy.
A book-worm at heart, I read a lot around coaching, emotional intelligence and psychology. This adds to my learning journey and growth as a coach and as a human being.
I am also fully insured with Tower Gate. And I have regular supervision and training so I can provide the best service to my clients.
As an approachable individual, I create a safe space for my clients where I encourage openness and creative-thinking in each session. I have been told that I am charismatic and altruistic as well as referred to as kind, reliable and a great listener.
“Never underestimate the power of dreams and the influence of the human spirit. We are all the same in this notion: The potential for greatness lives within each of us.” —Wilma Rudolph
When I was a little girl, I was referred to as an aspiring entrepreneur who will help others. As I approached my late teens and early twenties, I became a self-development queen. Any course I could go on, I signed up for it. From IT qualifications to personal development HR led courses… there would be no-doubt that I was there, front row, pen ready.
My life has had many twists and turns, I had a long battle with depression which was caused by a childhood trauma. Once upon-a-time this held me back. I have worked extremely hard on myself, my personal branding and my mental health. I believe I survived the hardtimes so I can help others be the powerful, strong and resilient.
I live in the United Kingdom in Marlow with my Partner Matt and our puppy Cavapoo, Buddy. Although, we do dream of moving to New York one day, I love Italian food, Champagne, Netflix Documentaries, Fashion (favourite brands are Maje, Stella and Kate Spade), Beauty (loving Elemis at the moment), Travel and Pooches.
When I was 21, I was given a little wooden heart that said “what would you do if you knew you couldn’t fail. What would you try to achieve?”
… What would your answer be?