The Face behind the "brand"

Lucy Grimwade


Hi, I’m Lucy 👋 a go-getting, tenacious, people and process focused, improvement enthusiast, modern day feminist.

On a professional note: stepping into the corporate world after leaving university, I have had the opportunity to work in leading industries which includes high-end retail (Harrods, Selfridges), banking (Investec) and Telco (Virgin Media O2).

With a degree in Computing BSc, I started my career as a Junior Service Desk Analyst. At the age of 21, I was leading teams and working on strategies. I worked my way up the career ladder into a senior leadership roles in Service Delivery and Continuous Improvement. From managing strategies and global teams to data analyse and holding the purse strings.

THE ART OF THE POSSIBLE 🤔 From 9-5, I currently  work for Virgin Media O2, identifying and applying improvements across our end-to-end processes in the technical B2B space 🚀. This is to ensure processes and procedures are streamlined so our teams can be efficient, effective, and productive – Whilst reducing costs, increasing capabilities and delivering a GREAT customer experience.

On a personal note, I live in the United Kingdom in Marlow with my Partner Matt and our two dogs: Buddy the Cavapoo and Pippa the Cockapoo.

I love learning, Italian food, champagne, Netflix documentaries, fashion, beauty and, with as a true wanderlust heart, I love to Travel.

My life has had many twists and turns. I had a long battle with depression which was caused by a difficult childhood. And, with a challenging career there was often more dark days than sunshine. 

I found strength in developing deep relationships centred on trust, vulnerability and empathy.

These experiences taught me the value of self-worth and asking for help. Both are crucial components in understanding who you truly are, to find forgiveness and embrace the journey you are on.